At PrintPapa, we offer a 100% satisfaction guarantee* because we take pride in what we do. If you are not happy, we are not either!
If a job is unacceptable due to defects in workmanship, we will reprint and ship out the job to you at no cost, OR issue a credit to your account.
These credits are what we call Papa Dollars (No cash refunds are offered)
To view your Papa Dollar Balance, just follow these steps:
>Look under My Account Details
>Click on View Papa Dollars (see screenshot below):
*Please note that the original run must be returned to us (at your cost) and inspected prior to reprinting. This guarantee does not cover
customer errors such as low resolution images, poor photography, spelling mistakes, incorrect copy and missed Turnarounds due to
equipment malfunction or emergencies. Furthermore, we print to industry accepted "pleasing color" standards. We will make every
ffort to produce a reasonable representation of your job based on your supplied materials. However, note that PrintPapa does not
guarantee color matching so defects due to color matching cannot be honored. If a color proof is requested for critical jobs, we guarantee
the color proof to match the final printed piece within recognized industry standards (85% close to the proof).*